MetroCard phaseout signals new era for commuters
November 19, 2022
The Metropolitan Transit Authority should use the implementation of the OMNY system as an opportunity to further improve the quality of its transit system and make it easier for New Yorkers to commute.
The MTA has announced that MetroCards will be phased out by 2024 and replaced by the OMNY payment system, which allows riders to make a contactless payment with their phones in lieu of swiping.
OMNY’s goal is to unify New York City’s transit system through the installation of a standard payment system for its buses, subways, paratransit and commuter rails.
OMNY users have three methods of paying: tapping their credit, debit or prepaid contactless card, a smart device with an added digital wallet or purchasing an OMNY card.
The MTA commented on how OMNY vending machines will soon be replacing the iconic MetroCard machines in a tweet.
Aside from the tap-and-go OMNY screens placed in front of the terminals, visuals of the vending machine have not been shared. Any projects set to install payment machines inside stations are still pending.
It will be difficult to outdo the MetroCard machine’s iconic design, which features vivid colors and large fonts.
Industrial designers were tasked with remodeling a previous payment machine, which proved ineffective upon installation because New Yorkers found it difficult to navigate the interface.
Masamichi Udagawa, one of the industrial designers, described the redesigning of the complicated machines that predated MetroCard machines as “disaster management.”
The designers eventually landed on the multicolor aesthetic that has become a staple of the MetroCard machine, with each color corresponding to a distinct function.
For payment, green signals a customer insert cash, whereas blue indicates card; the yellow slot disperses MetroCards,while the red is reserved for change and receipts.
Udagawa and the other notable designers with whom he collaborated were not invited to work on the modern OMNY machines. Perhaps the OMNY project’s representatives want to develop something different than the machine New Yorkers have grown accustomed to.
Features such as the machine’s porcelain enamel, vandal-proof coating and one question per screen will likely return in the upcoming OMNY machines.
A weekly unlimited MetroCard will be replaced by OMNY ride bundles, which allow riders who accumulate 12 rides over a seven-day period to ride for free.
This service will be offered to all users regardless of which OMNY payment service they use.
The MTA is also launching an OMNY app in 2023, where users can register an account to access a personalized dashboard with their recent transit activity.
With technology constantly transforming societies, the OMNY system is here to make New Yorkers’ lives easier through contactless taping.
But the MTA should not stop there. Now that MetroCard machines are getting a makeover, so too should other outdated facets of the subway system.
The Fourth Plan recommends a plan to rebuild the New York City subway system by making stations compliant with the Americans with Disabilities Act, which would include providing people with disabilities with wider entrances, added elevators, platform screen doors, improved ventilation and reduced heat.
Additionally, crime in subway platforms is also up by nearly 40% compared to last year, according to a report by CNN.
The added convenience of the OMNY system is certainly a step in the right direction. But the MTA shouldn’t forget about the other problems, such as delays, crime, lack of air conditioning and more, which continue to plague commuters daily.
Craig • May 25, 2023 at 9:59 am
I liked the idea of a metrocard very much. There were many options, Daily (removed), weekly & monthly (with any day start), pay per ride, student and senior cards. While most of these things can be implemented in OMNY, so far, they all have not, nor with the same degree of flexibility.
The metrocard didnt require any “tech”, a login to manage your OMNY account, nor a RFID card, a smartphone, or watch. Nor do you have to keep try of “did i last swipe with my credit card & which one, or watch, or phone, to get a free xfer. And did the reader accidentally read the “wrong” card in my wallet?” The metrocard was really flexible for what you wanted it to do, although often not a durable physical card.
Also, if you lost your metrocard, you just lost its value, and not like someone has your cell phone or credit card or other. Your liability was limited. I guess you can do the same with the OMNY, if you buy one of the OMNY cards.
Personally, I do not want to be whipping out a credit card, nor a debit card (I dont have one of these), nor do i want to be tapping my work phone (it’s not mine) in public at the turnstile / bus.
And, what does the MTA say on all of the announcements – do not display valuables or electronics … etc.
My wallet, credit cards, cell phone fall into that category!
My personal opinion is they have made this unnecessarily complicated to pass the cost of the cards on to the fare payer.
I could write another essay about my privacy concerns of the new OMNY card and another one about the cost the MTA is outlaying for this (and the company getting rich from this) vs is this necessary vs could the money be put to better use.
jessica • Feb 6, 2023 at 4:30 pm
What about the ferry system, why can’t that be included? Silly not to.
O'LIVIA Harewood • Nov 22, 2022 at 10:16 pm
How would this system work for seniors and people with disabilities ?
How would pay back payments for credit card use?
What about people in general who do not or want to use this system
How we old it work for children in school who take bus or train? MTA need to have meetings with the public first before rushing forward with this and also talk and a s k transit work How is the system working with omni at present and MTA exective sit in office all day and not asking the people if their having any trouble with present system.
Myrtle Antoine • Nov 22, 2022 at 6:33 pm
I have a problem the B47 how long they take in the morning to arrive, I will get to the Clarkson 96 at 7:25 and sometimes can not get a bus until 8:00am then it full and 3 busses will show up and I cannot choose one because the full one will stop ,
And the empty one gets to pass its not fair to us the commuters at all.
Then the B44 morning as well as evening on Monday November 21st i had to wait 45 minutes in the freezing cold and no bus,
That’s after I missed the five fifteen bus,
I have a slight disability with my right leg so I missed the bus and the driver refused to sto] because I was about1 minute away from the stop.
It’s really not nice ,when we have to connect and the drivers ignore us especially on a freezing night.
Thank you for your help.
QueensMom • Nov 22, 2022 at 3:25 pm
As a NYC employee, I have the opportunity to participate in the Commuter Benefits Program. They issue a “debit” card with your allocated monies on the card, but you still have to purchase a MetroCard. No tap and go, no digital wallet capabilities. Get with the times NYC!!!
RANA TAHER • Nov 22, 2022 at 2:57 pm
Do not make it too complicated by using methods only an IT engineer can decipher. Moreover make it user friendly for senior citizens and mentally challenged people.just tapping may have other pitfalls also. Then keep in mind that we have tourists and visitors who can use temporarily like the outgoing metrocard
J. Tay • Nov 22, 2022 at 2:26 pm
The problem with this proposal is that, once again, measures that are meant to save money for their customers do nothing for the poor. I noticed this when the unlimited cards became available. I was able to put the money upfront for a monthly, and it was great. However, those who really need the discount don’t have the discretionary income to cover the cost.
Mychal Watts • Nov 22, 2022 at 2:00 pm
I honk this the beginning of having our rights taken away! This is actually a 4th amendment issue! Your going to be demanded to open your personal effects using your password to show you paid a fare! I have a right to my person, effects and property from unreasonable search and seizure ! This is not a good thing…in my opinion!
C fischer • Nov 22, 2022 at 12:23 pm
What about seniors? How will they get their discount?
Donna Price • Nov 22, 2022 at 11:28 am
What about people that don’t have smart phones. Or those of us that buy a monthly unlimited
Raymond L Johnson • Nov 22, 2022 at 10:30 am
Hello how they get omny cards from cause I don’t trust them beside metro cards wat if the shit don’t work and they will be late for their job
Mike Mango • Nov 21, 2022 at 5:15 pm
What about the 30-day unlimited for true New Yorkers? Pay-Per-Ride might work for tourists and those who are not from New York, but what about those who use the subway every single day? Is not cost effective to pay for every ride you take.
Deborah Thomas • Nov 21, 2022 at 3:50 pm
WILL THERE BE A UNLIMITED IMPLEMENTATION FOR THE MONTHLY /30 DAY USERS ?!?!??
Sherry • Nov 21, 2022 at 12:13 pm
I personally will never swipe my cc or dc. I am on a strick budget and use the envelope system for my bigger expenses. I also get transit go card. It is for the airtrain & mta combined. So that even if modified will not work for me & our coworkers. This 12 ride deal is also no benefit to me. I mostly travel 5 maybe 6 days a week, on multiple modes of transit. How will that benefit me and my co workers? My days off are Sun & Mon. It will cost the Federal Government more to pay for my card going forward. They may well decide to no longer cover our fares. Is that fair to NYer wo work a 5 day week?
Linda Lehr • Nov 21, 2022 at 11:27 am
I see no mention of Senior Easy Pass which currently cannot be used with OMNY. As of now inserting in turnstile or cash box on the bus is the only option.
Richard Bryant • Nov 21, 2022 at 9:07 am
What about the disabled and the seniors and the school kids .How they going to get a reduced fare.All people don’t want to link to a bank card or credit card
nick • Nov 21, 2022 at 12:04 am
Get rid of turnstiles so people actually pay? You’re losing billions because nobody pays. The few of us that pay get to pay for all the homeless, bums and thugs to ride for free. Enough!
Kevin Quiroz • Nov 20, 2022 at 3:15 pm
The better option should be to just integrate the metro card to the wallet app on the iPhone and for android devices. It makes it easier and better to manage metro cards