Without the benefits of modern technology to keep appointments up to speed, the waiting room experience at the Office of Undergraduate Advisement and Orientation can be quite daunting. There is always a backlog of appointments and this creates confusion for students.
In addition, the staff is overworked, leading to plenty of room for misinformation. The Office of Academic Advisement should
update its walk-in mechanisms to provide a more seamless experience for students.
The Office of Academic Advisement resources are currently outdated as well as difficult to understand for incoming and returning students. The walls are lined with printouts of tips on how to navigate through DegreeWorks audits and utilize Academic Worksheets, which are often neglected by agitated students. As an alternative, tablets should be offered with clickable hyperlinks to destinations such as DegreeWorks.
With an updated system, students would be able to check in for appointments. When their name is added to the list, they would be given an estimated wait time. While waiting, students may be able to multitask; they may fill out their worksheets and prepare detailed questions prior to their meeting with the adviser to help the flow of progress be more fluid and diminish confusion among students.
Furthermore, the office can also provide a service for text reminder options for walk-in appointments so that students can distinguish their place in line while waiting.
If students are not present when their name is called, it confuses employees, pushing back other students’ visits. Therefore, a text notification would ensure that students come back on time, as well as multitask or cancel their appointment, which is beneficial for Baruch advisers, as they may often be overwhelmed by the number of students who come in, especially during registration.
Advisement is seen as an inconvenience at best with its current organizational stage, which includes inefficient and ineffective wait times as well as poor service.
Advisers should feel at ease with personalizing and curating each student’s experience instead of worrying about fulfilling their wait times and restating resources that are available on the website. Instead, advisement should bring the center up to speed with current technology — the students will thank you.